FrankdomTrust Privacy Notice
1. Who is responsible
Frankdom Hub Services Limited (RC 9643567) is responsible for the data in Frankdom Trust. Our data protection contact is the founder of Frankdom Hub Services Limited (RC 9643567), Ogun State, Nigeria, at hello@frankdom.net.
2. What data is held
When someone reports an experience or gives a recommendation: the tradesperson's name and phone number, what happened, when and where, any evidence the reporter attaches, and the reporter's name and contact details if they give them. We also keep the result of our review and the documents used to verify a tradesperson.
3. Where the data comes from
We collect information about tradespeople from the people who report or recommend them, and from the tradespeople themselves.
4. Why we use it and our legal basis
To keep a fair community record of how tradespeople perform, so that people can check one before they hire. Our legal basis is our legitimate interest in a trustworthy marketplace, balanced against the rights of the people named.
5. How we handle reports about named people
We review a report before it affects anyone's record. We aim to show facts, not opinions. When we receive a report, we check the basic facts, give the tradesperson 7 days to reply, and then decide whether it should affect their record. We remove anything shown to be wrong within 14 days of seeing the proof. A person at Frankdom makes these decisions, and not an automated system. A tradesperson can ask to see what has been recorded about them, correct it, add their side, or ask us to remove a report that is wrong.
6. Who sees it
The public sees whether a tradesperson is verified, together with recommendations and experiences from people who have used them. Only Frankdom sees the documents used for verification and the details of people who submit reports. Reporters' details are kept confidential from the tradesperson, except where the law requires us to share them. We use a cloud database provider to store this data. We do not sell personal data.
7. Where it is stored
Some of our providers store or process data outside Nigeria. Where that happens, we rely on the safeguards the Nigeria Data Protection Act allows, such as contract terms with those providers.
8. How long we keep it
We keep reports while they are accurate and useful, and review them every 12 months. We remove reports that are wrong.
9. Your rights
Anyone named in a report, and anyone who made one, has these rights. You can ask to see, correct or delete your personal data, ask us to restrict how we use it, object to how we use it, withdraw consent you have given, and ask for a copy in a portable format where that applies. Write to hello@frankdom.net. The founder reads these messages and replies within 7 days. You may also complain to the Nigeria Data Protection Commission.