FrankdomConnect Privacy Notice
1. Who is responsible
Frankdom Hub Services Limited (RC 9643567) is responsible for the data collected through Frankdom Connect. Our data protection contact is the founder of Frankdom Hub Services Limited (RC 9643567), Ogun State, Nigeria, at hello@frankdom.net.
2. What data is held
From customers: name, phone number, the location of the job, the job details, and payment records.
From tradespeople: name, phone number, trade, documents used to check identity and skills (a craft certificate, proof of address, a portfolio of previous jobs and a valid ID), job history and recommendations from customers.
We also keep the Job Confirmation Slip that records each agreed job.
3. Why we use it and our legal basis
To match customers with tradespeople, to book jobs, to hold payment until the job is done, to settle disputes, and to keep people safe. Our legal bases are our agreement with you, our legitimate interest in preventing fraud and resolving disputes, and our legal obligation to keep records.
4. Who sees it
A tradesperson sees what is needed to do the job, such as the job details and location. A customer sees the tradesperson's name, trade and verified status, and recommendations from earlier customers. Payments are handled by Paystack, a licensed payment provider, and we do not store full card details. Messages run through WhatsApp, which is run by Meta. Where a booking leads to a report on Frankdom Trust, the two services may share the details needed to record it. We do not sell personal data.
5. Where it is stored
Booking messages, job details and Job Confirmation Slips are exchanged and stored in WhatsApp chats and in our WhatsApp Business account, which is run by Meta. We use a cloud hosting provider in the United States to run the Connect website. Some of our providers store or process data outside Nigeria. Where that happens, we rely on the safeguards the Nigeria Data Protection Act allows, such as contract terms with those providers. We limit access to verification documents to the people who check them.
6. How long we keep it
We keep job and payment records for 6 years so that disputes and legal requirements can be handled. We keep a tradesperson's verification documents while they are active on Connect, and delete them within 12 months after they leave, unless we need them for an open dispute.
7. Your rights
You can ask to see, correct or delete your personal data, ask us to restrict how we use it, object to how we use it, withdraw consent you have given, and ask for a copy in a portable format where that applies. Write to hello@frankdom.net. The founder reads these messages and replies within 7 days. You may also complain to the Nigeria Data Protection Commission. You can also ask us to stop sending you marketing.